NEWS

  ^{Beyond Information.  Intelligence.}

 

The SMS Newsletter                                                                                         Summer 2001

IN THIS ISSUE	The new e-age is fully upon us.  This is the second electronic newsletter we are sending to our friends in the business community.  The last one we sent appeared to excite many of the recipients, especially the articles that contained informative data.  We are therefore including more articles that provide some viewpoints to assist you and your associates.	Letter  from the Chairman
Quality Update "How many call-backs are right for your projects?" Retail Sales  Trends ... State VS Oahu Improving Marketing Efficiencies A Better Targetting Solutions Update Working with the ADB Staff Updates  SMS greets 2 new employees What I did this summer	The Hawaii economy has recovered from anemic growth rates in the range of zero to 1%.  We are experiencing 2-3% growth rates.  Yes, we are growing, but maintaining profitability in still relatively slow economic conditions is difficult.  It is difficult because some costs are growing faster than the GSP.  It is most likely that cost of labor, energy and technology are growing more rapidly in all areas of the economy.  So how do we ensure continued success in this environment?
	We achieve and maintain success by carefully evaluating all aspects of the operation, from market trends and customer needs, to every aspect of business process and expense structure. (more from Hersh)