SMS has been a leader in conversion research and energy savings programs for electric utilities in Hawaii. SMS has worked with the electric utilities not only to initiate and optimize the success of their conversion programs, but also to undertake evaluation measurement to quantify program progress.
SMS has also extensively worked with telephone and cable organizations. SMS provided customer satisfaction measurements, needs assessment, and employee satisfaction studies.
SMS did a great job in leading Hawai‘i Tourism Authority’s evaluation development process…including identifying input, output and outcome measures to track progress toward HTA’s strategic goals. SMS also provided steps to guide us in integrating the evaluation process into our overall operations and planning. Our staff was actively engaged in the process and tracking the measures will ensure a focus on driving towards outcomes.
— Leslie Dance, former VP Marketing
Hawai‘i Tourism Authority