SMS has been a leader in conversion research and energy savings programs for electric utilities in Hawaii. SMS has worked with the electric utilities not only to initiate and optimize the success of their conversion programs, but also to undertake evaluation measurement to quantify program progress.

SMS has also extensively worked with telephone and cable organizations. SMS provided customer satisfaction measurements, needs assessment, and employee satisfaction studies.

Client Testimonials

"HGEA is grateful to the SMS team for its outstanding work in helping us better understand and serve our members. It is a pleasure to work with their knowledgeable staff."

— Randy Perreira, Deputy Executive Director
Hawai'i Government Employees Association

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